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Copyright © 2020 SiviSoft solutions. All rights reserved.  

Software Platform Enabling IoT, Mobility, ML, AI, Industry 4.0

ServiceDx

OPERATIONAL EXCELLENCE

CUSTOMER DELIGHT

CUTTING-EDGE SOLUTIONS

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AUTOMATION-ACCESSIBILITY-ANALYTICS

Do you need automation for your business?

      More than 40% of all data analytics projects, will relate to customer experience by 2020. *Gartner 

Having readily available reports help the admins to have a real-time status of the events and related notifications. This is important to understand the ongoing and upcoming trends in the industry.  

Automation of tasks like these, enable organizations to have smart alert system that produce required reports and analysis. It makes use of user's history and machine learning to predict  the upcoming analysis and reports. 

Success of a business also majorly depends on the collaboration of the teams and processes. A well-established network ensures higher connectivity  and greater collaboration. 

 

Automation establishes a collaborative framework that has the information of all the departments, and users in the enterprise, their contact devices, relevant groups etc., and have them prioritized according to the necessity.

Put in its simplest terms, customer service is nothing but understanding your customers needs and providing assistance for them to meet their needs. The more we care for our customers, the more loyalty we garner. 

With automation, you will not just provide service to the customers 24x7, but also ensure their happiness throughout their experience with your business.  

Areas ServiceDx Addresses

ServiceDx is your one stop solution for all your Automation needs

It is an Automated proactive management and intelligent messaging platform that helps you manage all the upcoming events

at one place!

ServiceDx is a platform, smart enough to filter and notify only alarming alerts, learning through historical trends using ML, predicting future failures using AI.

ServiceDx Domains

RETAIL 

HEAVY INDUSTRY

DISTRIBUTION & WAREHOUSING

PSU & GOVERNMENT 

INFRASTRUCTURE

TRANSPORATION SYSTEMS

AUTOMOBILE

HEALTH CARE

LOGISTICS

SEMI-CONDUCTORS​

& COMPUTERS

TEXTILES

  • Service Dx has the ability to capture real-time data from IoT devices, Machine Tools, ERP, Third Party and Legacy applications, Databases etc., 

  • Ability to consolidate, correlate, enrich, apply policies of the data

  • Identifies the failures, criticality, emergency etc., assesses accordingly and notifies the corresponding person

  • Provides business intelligence and predictive analysis

ServiceDx is a new age automation software platform designed to revolutionize the needs of a client. SiviSoft’s ServiceDx prides itself for its remarkable features that enable organizations to digitalize their customer support services and ensure to deliver the best experiences.  It is built to empower businesses in IT Alerting, DevOps, Health Care, Manufacturing (Industry 4.0), Facilities Management and other major customer domains. 

 

ServiceDx offers a plethora of services which are specifically designed and developed to cater to the needs of the clients. From Data Collection, Data Consolidation, Conditional Monitoring, Intelligent Messaging & AI Analytics, these unique features of ServiceDx ensure to provide real-time information to the support, Operations and Management teams, and minimize the human dependency. The features are built on the principles of the product which are Automation-Accountability-Analytics.

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Features

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