SiviSoft Services team has been delivering IT Service Management Solutions for over a decade. We have an experienced team that has deployed, managed and customized multiple enterprise customers with large and varied environments. We are a New Jersey, US based company since 2005 with offices also in India, Trinidad and Jamaica.
Our areas of major focus have been:
IT Service Management namely ServiceNow
Data Science (Machine Learning and Artificial Intelligence)
We have been providing services with our teams in the US and our other centres in Trinidad, Jamaica and India.
Our nearshore centres provide us the ability to scale with experienced teams for our customers very quickly with the following advantages:
Seamless Extension of your team
Proximity (2-3 hours by flight)
Easy to communicate
An enterprise service management solution that changes your IT game
ServiceNow is a modern Saas based IT Service Management solution designed to streamline various business verticals of an organization. Initially, ServiceNow entered the ITSM market as a SaaS based solution, but quickly gained momentum and soon became the de-facto ITSM solution for a lot of enterprises. Also, the current platform allows organizations to build conventional non-IT capabilities on the platform so as to ascertain the value beyond the initial investments.
ServiceNow delivers intelligent predictive experiences for today's enterprise. It enables enterprises to prioritise their work and proactively manage the tasks according to the priority. It digitalizes the crucial workflows across IT, Employee and Customer departments of an organization. Thus it reduces the complexity involved in working on a single cloud platform and simplifies it.
Platform as a Services (PaaS)
Cloud platform services, or Platform as a Service (PaaS), are used for applications, and other development, while providing cloud components to software. What developers gain with PaaS is a framework they can build upon to develop or customize applications. PaaS makes the development, testing, and deployment of applications quick, simple, and cost-effective.
Applications using PaaS inherit cloud characteristic such as:
Modules details we develop and support
IT Service Management
> Incident Management > Release Management > Contract Management
> Predictive Intelligence > Change Management > Request Management
> Problem Management > Service Catalogue > Virtual Agent
> Vendor Management > Enterprise Onboarding > Service Workspace
> Knowledge Management > Service Catalogue > Release Management
> Walk- Up Experience > Mobile agent
ITSM is a shared service that provides a cost-effective, reliable, scalable, secure, feature-rich
software tool that can be used by state agencies to manage Incidents, requests, problems, and changes in support of customers and business needs.
IT Operation Management
ITOM groups key applications and capabilities into packages that can scale with you as your needs change. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
> Discovery > Operational Intelligence > Cloud Management
> Service Mapping > Event Management > ITOM Health Dashboard
IT Business Management
ITBM offerings help you better manage demand, balance resources, manage agile and waterfall projects, perform budget planning, and map costs to technical and business services. IT runs more like a business unit and aligns better with the rest of the organization.
> Application Portfolio Management > Project Portfolio Management
> Financial Management > Time Card Management
> Agile Management > Business Planning Portal
HR Service Delivery
> Case & Knowledge Management > Employee Service Center
> Employee Onboarding & Transitions > HR Integrations
> Employee Document Management > HR Performance Analytics
HRSD application improves the employee service experience by automating HR interactions and providing a single platform for all HR services. Automate onboarding and other employee lifecycle events that span multiple departments, improving employee satisfaction and efficiency across HR and other departments.
Customer Service Management (CSM)
CSM application enables you to provide service and support for your external customers through communication channels such as web, email, chat, telephone, and social media. Create cases as needed and route cases to available customer service agents with the necessary skill sets.
> Customer Service Management > Field Service Management
Governance, Risk &
Governance, Risk, and Compliance is the methodology which manages the strict and complex regulatory and industry requirements across corporate environments suite contains four main applications:
> Policy and Compliance Management > Audit Management
> Risk Management > Vendor Risk Management
1. ServiceNow allows organizations to transform their workflows across the enterprise on a single, unified platform.
2. It increases productivity, maximises collaboration and helps optimise the IT operations of an enterprise. The
single platform helps to identify and resolve critical issues faster and smarter.
3. ServiceNow is a modern service management solution that helps you gain better insights into your enterprise,
increase visibility into IT operations and manage service delivery.
4. ServiceNow transforms the employee's experience,drives innovation in every stage of employee's journey and
helps them meet their modern day workforce expectations.
5. Digital workflows of ServiceNow replace old-school manual processes of an enterprise. This provides
intelligent guidance to the employees, there by giving them access to services of various departments
anytime and anywhere.
ServiceNow Named a Leader in Gartner Magic Quadrant for
Integrated Risk Management for the Second Year in a Row - Business Wire